What is the difference between ProVision for Enterprise Architecture (EA) and ProVision for Business Process Analysis (BPA)?

• The primary difference between EA and BPA is the type and number of modelers available.
• BPA is limited to a set of process and organisation modelers, while EA has modelers available that address businesses, processes, and systems.
• The models and data built in one edition may also be viewed and edited in the other whenever the modeler is supported.

I have placed a purchase order for a software license, maintenance and support. What do I do now?

• Once your purchase order has been confirmed, you will need to download the ProVision installation package and request a license.
• The license request will identify the Host ID to the distributor.
• Once the license file is released, you will need to copy the file into the relevant directory to unlock the software.

Why are the file sizes for the install packages different?

• Although the functionality is identical, the license determines which features are available to the user. The difference in size comes from a different set of distributed documentation specific to EA or BPA.

What is a Host ID?

• The Host ID is a unique number produced by ProVision which allows licenses to be generated.

How do I identify the Host ID?

• Run the program from the user’s computer.
• From the Help menu, select About ProVision.
• The About ProVision window will appear. Click the “License” button.
• The ProVision Product Licensing window will appear. If a Host ID has been generated, it will be displayed in this window. Click the “License by Email” button.
• The User Information window will appear. Click the “Continue to launch your email client program button.”
• A new mail message will appear, with the last line containing the User License Host ID.

Is there any other way to obtain the Host ID?

• One easy way to get your Host ID is by using “checkhost.zip”.
• Unzip the folder onto the user’s machine, then run the checkHost.bat file by double-clicking on it.
• This is a simple batch file that uses the other file and creates a new file called “hostidinfo.txt”.
• Contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it   for further information.

How do I request a license when ProVision is already installed?

• Launch the software from the user’s computer.
• From the Help menu, select About ProVision.
• The About ProVision window will appear. Click the “License” button.
• The ProVision Product Licensing window will appear. Click the “License by Email” button.
• The User Information window will appear. Enter in the user’s details, then click the “Continue to launch your email client program button.”
• A new mail message will appear, with the required information in the body of the e-mail. Cc: the request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it   then click the “Send” button.
• Metastorm will then generate a license file for the user.

My machine has been rebuilt and now ProVision has stopped working. What do I do?

• ProVision has stopped working because the configuration settings have changed.
• Request a new license file with the new Host ID at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

ProVision has stopped working on my laptop. What do I do?

• Fixed node licenses are locked to the MAC address of the Ethernet card on your laptop/desktop.
• Some laptops, when they have a docking station or some other extra networking interface, use an alternative Ethernet card, which is not covered by the ProVision license.
• By indicating that you use a docking station, Metastorm will allocate a license file that works around the problem of multiple Ethernet cards.
• Contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it   for further information.

Is it possible to move servers?

• The concurrent/floating license server has a single license file that enables all the concurrent/floating licenses.
• It is tied to the specific machine that the server is currently installed on.
• To move the license server, you will need to remove the floating license manager software from the current machine and request a new license for a different machine.
• Contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it   for more details.

A staff member has recently left the company. Is it possible to transfer licenses?

• Licenses are locked to a particular user name and machine ID.
• Depending on the circumstances and the type of license you possess, it is possible to transfer licenses within your company.
• There is a limit to the number of transfers you can request annually.
• You must be under current maintenance support to be able to transfer licenses.
• Contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it   for further information.

What happens if I don’t renew my maintenance?

• If you do not renew your maintenance, you will no longer have access to iOctane Support or the Metastorm Customer Support Centre.
• You will not be able to request or transfer new licenses and you will not be able to receive complimentary product upgrades, fixes and enhancements.
• If you are unsure of your maintenance status, contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it .