Increasing customer expectations, fierce competition, regulatory compliance, mergers and acquisitions, and deregulation are some of the issues that Telecommunications providers must meet head-on. iOctane has extensive experience having worked with the three largest telecommunication providers in Australia and New Zealand. Utilising Metastorm, the market leading solution for Business Process Management and Business Process Analysis/Modeling, our BPI Team deliver tactical implementation of high level strategy.

The iOctane Approach

• Balance lowest cost to service with the optimal customer service for each solution set
• Ensure cost to service is known and utilised to achieve strategic goals
• Adhere to changing regulations within both local and international frameworks (Sarbanes Oxley, eTOM, ACCC regulation)
• Dramatically increase visibility of process and employee costs to enable informed decisions based on business data
• Deliver new products and new technologies to market through automation in the most efficient way whilst assessing impact on other organisational processes
• Streamline acquisitions and mergers to ensure integration and maximum return on investment.